Terms of service
These Terms and Conditions of Sale govern distance purchases of Rindi-branded products made through the website www.rindi.eu (the “Website”). The products are sold by Rindi S.r.l. (hereinafter “Rindi” or the “Seller”), whose full corporate details are set out in the footer of the Website.
Before placing an order, the Customer is invited to read carefully these Terms and Conditions, the “Orders & Shipping” section, the “Returns, Exchanges & Refunds” Policy and the Privacy Policy. These documents, in the version in force at the time of the order, form an integral part of the sales contract.
1. SCOPE AND ELIGIBLE CUSTOMERS
Purchases on the Website are reserved for consumers, meaning natural persons acting for purposes unrelated to their business, commercial, craft or professional activity. The Customer must be at least 18 years old, have the legal capacity required to enter into the contract, and provide complete, accurate and up-to-date information.
The resale, rental or transfer of products for commercial or professional purposes is not permitted. Rindi may refuse or cancel orders which, due to their quantity, frequency or other objective circumstances, appear to be intended for resale, non-personal use or fraudulent activities.
These Terms and Conditions apply exclusively to purchases made on the Website. They do not govern purchases made at showrooms, boutiques, authorised retailers or third-party websites, even when linked to the Website.
2. PRODUCTS, MATERIALS AND AVAILABILITY
Rindi takes all reasonable care to ensure that product descriptions, photographs, colours, compositions and measurements are accurate. However, visual appearance may vary depending on the device, screen settings and lighting conditions.
Furs, shearling, leathers, wools and other natural materials have their own unique and unrepeatable characteristics. Slight variations in colour, texture, density, sheen, hair direction, grain, size or finish are an expression of the uniqueness of the material and do not, in themselves, constitute a lack of conformity.
The measurements provided are indicative and may be subject to minor tolerances due to the manufacturing process. If in doubt about size or fit, the Customer is invited to consult the size guide or contact a Client Advisor before making a purchase.
The presence of a product on the Website does not guarantee its availability until the order has been accepted. “Ready to Ship” products are normally ready for preparation and dispatch. “Made to Order” products or products available on request may require several weeks, and indicative lead times will be stated on the product page or communicated by the Client Advisor.
For particularly exclusive garments, products that are not immediately available or products subject to material verification, the Website may invite the Customer to request availability or contact a Client Advisor. Such request does not constitute an order and does not bind Rindi until the terms of sale and payment have been confirmed.
3. ORDER AND FORMATION OF THE CONTRACT
Before submitting the order, the Customer may review the shopping bag, correct any errors, change quantities or remove products. The checkout displays the total price, applicable taxes, any delivery restrictions and the available payment methods. The final command clearly indicates that submitting the order entails an obligation to pay.
Submission of the order constitutes an offer to purchase by the Customer. The automatic order receipt e-mail merely confirms that the order has been received and does not constitute acceptance. The contract is concluded when Rindi communicates acceptance of the order, including by sending the shipping confirmation.
Upon acceptance of the order, the Customer will receive, on a durable medium, a summary of the purchase and the version of the Terms and Conditions of Sale applicable to the contract.
Rindi may refuse or cancel an order before acceptance, in particular in the event of product unavailability, incomplete or incorrect information, failure to authorise payment, an obvious error in the price or description, suspected fraud, breach of these Terms and Conditions, customs restrictions or orders intended for resale. The Customer will be informed and any amounts charged will be refunded or released.
If only part of an order can be accepted, Rindi will inform the Customer and will proceed only with the available products, unless otherwise instructed by the Customer where technically possible.
4. PRICES, TAXES AND PAYMENTS
The applicable prices are those shown on the Website at the time the order is submitted and confirmed at checkout. Rindi may change prices at any time, without affecting orders already accepted.
Prices include VAT where applicable according to the selected market. For shipments to countries or territories subject to import procedures, any customs duties, import VAT, local taxes, customs clearance charges or other costs imposed by the competent authorities are borne by the Customer, unless otherwise indicated at checkout.
Payment may be made using the methods shown at checkout. Depending on the service selected, the amount may be pre-authorised, reserved or charged at the time of the order, acceptance or dispatch. If the order is not accepted or is cancelled, the amount will be released or refunded according to the processing times of the payment service provider and the banking institution.
Rindi and payment providers may carry out anti-fraud checks and request information strictly necessary to confirm the Customer’s identity, ownership of the payment method or the legitimacy of the transaction.
The products remain the property of Rindi until the relevant price has been paid in full.
5. SHIPPING, DELIVERY, DUTIES AND CITES
Rindi offers free shipping to countries enabled on the Website and served by the selected courier. Orders are generally prepared within 1–3 business days following order confirmation and successful payment or payment authorisation. The stated times are estimates and may vary due to public holidays, customs inspections, exceptional unavailability or circumstances beyond Rindi’s reasonable control.
Where customs duties, import VAT, local taxes or other charges apply, DHL or the competent authorities may require payment before customs clearance or delivery of the shipment. If the amounts due are not paid, the product cannot be delivered.
Unless a different timeframe is indicated on the product page or agreed with the Customer, particularly for Made to Order or personalised products, delivery will take place within 30 days from conclusion of the contract. Upon dispatch, the Customer will receive an e-mail containing the tracking number to monitor the progress of the delivery.
Delivery is generally made during normal business hours to the address provided by the Customer. For security reasons, all Rindi shipments require a signature upon delivery and are made exclusively to the address indicated in the order. Delivery without a signature, delivery to mailboxes or safe places, collection from lockers or service points, and redirection of the shipment to a different address are not permitted unless previously authorised in writing by Rindi.
Delivery to a concierge, reception desk or authorised person present at the stated address will be deemed validly completed. The risk of loss or damage passes to the Customer when the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the product.
Upon delivery, the Customer is invited to check the integrity of the packaging before signing the receipt or proof of delivery. In the event of evident irregularities, such as openings, tampering or damage to the packaging, the Customer is invited, where possible, to refuse the parcel or accept it subject to reservation, noting the irregularity on the courier’s document and promptly informing Client Service. Failure to note a reservation does not affect the Customer’s mandatory rights in relation to damaged, defective or non-conforming products.
If delivery is unsuccessful due to an incorrect or incomplete address, failure to collect, unjustified refusal of delivery, non-payment of duties or other causes attributable to the Customer, Rindi may cancel the order and deduct from the refund the costs actually incurred for shipping, storage, return transportation, customs clearance and other related charges, to the extent permitted by law.
Certain products may be subject to CITES regulations or other export and import restrictions. Such products are handled through a Client Advisor and their sale or delivery depends on the destination country, the availability of the required documentation and the necessary authorisations. If shipment is not legally possible, Rindi may refuse or cancel the order and will refund the amounts received for the product not supplied.
6. RIGHT OF WITHDRAWAL, RETURNS, EXCHANGES AND REFUNDS
The Customer, as a consumer, may exercise the right of withdrawal within 14 days from delivery, subject to the exceptions provided by law. The request must be submitted through the Return Portal available on the Website or by means of an equivalent explicit statement, where provided for by applicable law. The product must be returned within 14 days from communication of the withdrawal.
The direct costs of returning the product are borne by the Customer. If the Customer uses the DHL return service arranged by Rindi, the applicable cost will be determined according to the collection country and the characteristics of the shipment, in accordance with the “Return Shipping Costs” table available on the Website. Where technically available, the applicable cost and the estimated refund amount will be shown before the request is submitted. If the cost requires verification, Rindi will communicate the amount before approving the request and issuing the DHL return label. The cost will be deducted from the refund amount. Alternatively, the Customer may use a courier of their choice, bearing the relevant costs, risks and responsibilities directly.
The Customer may inspect and try on the product to the extent necessary to establish its nature, characteristics and fit. The Customer is responsible for any reduction in value resulting from handling beyond what is necessary. Products must be returned with the tags, labels, packaging and accessories received, where reasonably possible. If products appear worn or used, show odours, stains, damage or alterations, are missing labels, tags or accessories, or otherwise fail to comply with these Terms and Conditions of Sale or the “Returns, Exchanges & Refunds” Policy, Rindi may refuse the return and send the product back to the Customer, in accordance with applicable law.
Rindi offers one first exchange request free of charge for each order, limited to a different size or colour of the same model and subject to availability. Exchange for a different model is not permitted; in such case, the Customer must make a return and place a new order.
The refund will be made using the same payment method used for the purchase, without undue delay and within the time limits provided by law. Rindi may withhold the refund until the products have been received or until the Customer provides evidence that they have been sent back, whichever occurs first. Full operational rules are set out in the “Returns, Exchanges & Refunds” Policy.
Returns and exchanges for online purchases cannot be made directly at Rindi showrooms, boutiques or authorised retailers.
7. PERSONALISED AND MADE TO ORDER PRODUCTS
The mere fact that a product is made after the order is placed does not automatically exclude the right of withdrawal. The right of withdrawal and exchange are, however, excluded for made-to-measure, clearly personalised or modified products, or products made according to the Customer’s individual specifications, without prejudice to lack of conformity and other mandatory rights provided by law.
Before confirmation, the product page or the Client Advisor will indicate when a product is personalised and non-returnable, as well as the indicative production time. The Customer is responsible for the accuracy of the measurements, initials, colours, materials and specifications approved.
After the order has been accepted and production has begun, cancellation or modification may no longer be possible. Rindi will assess any requests according to the stage of production and the costs already incurred, to the extent permitted by law.
8. LEGAL GUARANTEE, NON-CONFORMING PRODUCTS AND CARE
Products purchased by consumers are covered by the statutory guarantee of conformity provided by the Italian Consumer Code and applicable mandatory law. If a product is defective, damaged or different from the one ordered, the Customer is invited to contact Client Service promptly, providing proof of purchase and a description of the issue.
Rindi will assess the product and apply the remedies provided by law, including, where the relevant conditions are met, repair, replacement, price reduction or termination of the contract. No time limit for making a claim shorter than that established by applicable law shall apply.
The guarantee does not cover normal wear and tear, the natural ageing of materials, damage caused by improper use, accidents, inadequate storage, failure to follow care instructions, non-professional cleaning, alterations or repairs carried out by the Customer or by unauthorised third parties, unless the defect is unrelated to such circumstances.
Products must be stored and cared for in accordance with the instructions on the labels and in any guides provided. In particular, fur, shearling or leather garments must be protected from heat, excessive humidity, perfumes, cosmetics, chemicals and prolonged compression; cleaning must be entrusted to specialised professionals.
9. LIABILITY AND FORCE MAJEURE
Nothing in these Terms and Conditions excludes or limits Rindi’s liability where such exclusion or limitation is not permitted by law, including the consumer’s mandatory rights.
To the extent permitted by law, Rindi is not liable for indirect or not reasonably foreseeable losses, nor for delays or failures caused by events beyond its reasonable control, such as natural disasters, conflicts, sanctions, strikes, epidemics, interruptions to transport or IT systems, measures taken by authorities, customs blocks or exceptional unavailability of materials.
In the event of force majeure, Rindi will inform the Customer as soon as reasonably possible and will take appropriate measures to limit the delay. If performance becomes impossible or excessively delayed, the order may be cancelled and the amounts relating to products not supplied will be refunded.
10. INTELLECTUAL PROPERTY, PRIVACY AND ASSISTANCE
Rindi guarantees the authenticity of products sold directly through the Website. The Rindi trademark, logo, images, texts, drawings, designs, photographs, videos, layout and other content of the Website are protected by intellectual property laws and belong to Rindi or their respective owners. They may not be used for commercial purposes without prior written authorisation.
Personal data are processed in accordance with the Privacy Policy and Cookie Policy published on the Website. Data necessary for the performance of the order may be disclosed to payment providers, couriers, advisers, customs authorities and other parties involved, within the limits described in the Privacy Policy.
For information, assistance or complaints, the Customer may use the contact form available at www.rindi.eu, email clientservice@rindi.eu or call +39 0574 817101
11. GOVERNING LAW AND FINAL PROVISIONS
These Terms and Conditions and contracts concluded through the Website are governed by Italian law, without prejudice to any more favourable mandatory provisions applicable in the country of the consumer Customer’s habitual residence. For disputes involving a consumer, the courts of the consumer’s place of residence or domicile shall have jurisdiction where provided by applicable law.
Before initiating proceedings, the Customer is invited to contact Client Service in an attempt to reach an amicable solution. The Customer may also refer the dispute to the competent alternative dispute resolution bodies, where available and applicable.
Rindi may update these Terms and Conditions by publishing a new version on the Website. Changes apply exclusively to orders submitted after publication. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Translations may be made available to assist international Customers. In the event of any discrepancy in interpretation, the Italian version shall prevail, unless otherwise required by applicable mandatory law.
